If your location has more than one Pick Up Point, it could well be possible that one of them is full. In this situation we will registrate your parcel at the other Pick Up Point with available lockers, allowing you to still collect your parcel on the same day.
Your parcel will be available for you until you've had the chance to collect it, which generally means within 48 hours, or two work days. If this time slot has elapsed, MYPUP could decide to retrieve the parcel. You will off course be informed in advance if MYPUP decides to do so.
It can indeed happen that a website does not accept the house number 6 V15. The house number 6 V15 consists of 2 parts. Namely the house number, in our case number 6 and the addition namely V15. If you can enter an addition to a website, enter here V15. If you order something via a website that does not accept an addition, enter number 6 for house number followed by a space and number 15. Advice make sure "mypup" is always mentioned on the label.
In the event that you are not able to open your locker using the app, you have not received the receipt code or you have lost it, please contact MYPUP on 085-0013717 or via info@mypup.nl.
You can open your locker using the MYPUP app. Furthermore, you will also receive a unique code to open your locker via text message and email, as per the details you have provided when registering your account.
- Should your parcel be too large, too heavy or not easy to transport, MYPUP reserves the right to refuse the packages and send it back to the shipper.
- If your parcel does not fit into the Pick Up Point locker, but it is easy to transport, we will arrange another suitable delivery options. You will be contacted by email or phone to discuss the possibilities. The most common option is that the parcel delivery driver contacts you by phone when he is at your Pick Up Point to ask you to pick up your parcel directly from his/her van.
Each Pick Up Point has lockers in various sizes. The largest locker is 60 cm deep, 40 cm wide and 70 cm high and has space for a basic removal box. Please take this into account when ordering.
If you are not able to enter your user name due to the above-mentioned reason, please fill in your real name. We are able to connect your account to your real name. However, we would recommend using your delivery code, as the margin of error using a delivery code is lower.
If you are absent (on holiday, illness, etc.), please duly inform us and we will extend your access to the locker or provide for another appropriate solution!
The maximum weight and dimensions of a parcel that you can return using MYPUP is 30 kilogram and 60 cm in length by 40 cm in width and 70 cm in height.
- It is possible to return parcels free of charge to freepost addresses abroad via MYPUP.
- For standard domestic addresses and addresses abroad a surcharge applies. We charge different prices, depending on the country, type of dispatch method ' normal, registered or insured mail ' and weight. When you are logged into your account, you can find these prices under 'dispatching'.
In the event that you have not received a receipt code or you have lost it, please contact MYPUP on +44 (0)20 396 053 73 (UK), +31 (0)85 001 37 17 (NL) or via info@mypup.nl.
The code remains valid for 24 hours after you have received your access code to open the locker. If you were unable to place your parcel in the designated locker in time, you can create a new dispatch via mypup.nl or the MYPUP app.
- If you dispatch a parcel or registered mail via MYPUP, you will receive a track & trace code as soon as it is available.
- If you dispatch a parcel and/or letter to a freepost number, you will not receive a track & trace code. However, in case you wish to receive a track & trace code, we advise you to dispatch the parcel or letter via the post office instead.
- Register yourself at MYPUP via our website or app. Log-in on mypup.nl or into the app.
- Select the option 'returning'.
- You will be asked for some details about your shipment:
- Dispatch to: Select 'the address or freepost number'.
- Country: Select the country you would like to dispatch your parcel to.
- Type of shipment: Select 'parcel' or 'to a freepost number'.
- Size: Select the dimensions of the locker into which your parcel will fit.
- Address details: Provide information for address or freepost number.
- You can submit your parcel after you have provided all necessary details. This will be free of charge if you have selected a freepost number. You will, however, be directed to a payment procedure if you wish to dispatch your shipment to an address.
- On successful completion of the previous steps, you can open the locker using the app or with the unique code and locker number you have received by text message.
- When you have placed the parcel into the locker, MYPUP will pick it up and dispatch it to the address indicated.
To be able to receive a parcel from your colleague you will need to create a MYPUP account first. As soon as your colleague has placed the parcel into the locker, you will receive a text message with a unique code to open the locker. You can collect the parcel, free of charge. For the pick up of a parcel, we handle a guideline of 48 hours. In the event that you are unable to collect your parcel within this time slot, please notify us by email. Without further notice, we reserve the right to recover parcels that have not been collected within 48 hours.
- Register yourself at MYPUP.
- Log in on mypup.nl or into the app.
- Select the option 'dispatching'.
- You will be asked for some details about your shipment:
- Dispatch to: Select 'dispatch to other MYPUP user' in the dropdown list.
- Size: Select the dimensions of the locker into which your parcel will fit.
- MYPUP username (The username of users with a delivery code is their email address): Enter the MYPUP username of the person who will receive the package.
- You can submit your parcel after you have provided all necessary details.
- After successful completion of the previous steps, you can open the locker using the app or with the unique code and locker number you have received by text message.
- Your colleague will be notified about the parcel by text message, as soon as you have placed the parcel into the locker (make sure the locker is closed properly).
Yes, you can download our app in the Apple Store and Google Play Store. You can use the app to register, to submit your parcel for dispatch and to open your locker.
If custom charges needs to be paid, your parcel will be delivered to a post office nearby our depot. We will collect your parcel from the post office and pay the custom charges up front. Once we’ve have paid the custom charges, we will send you an email with a payment instruction, so we can reimburse the upfront payment. We expect you to repay the custom charges within three working days. Furthermore, we will go to the post office three times a week, depending on how busy it is. Moreover, we do not have any influence on how long it takes before your parcel is released from the custom offices.
No, a Pick Up Point is intended solely for people who have access to the building.
We are happy to visit you and inform you on the possibilities to have a Pick Up Point at your office(s). Please feel welcome to contact us to make an appointment on +31 (0)85 001 37 17 or send an email to info@mypup.nl.
It is free of charge to register at MYPUP. Using MYPUP will also cost you nothing. You will, however, be charged for dispatching parcels and registered mail. When you are logged in, you can find our prices under 'dispatching'.
Each parcel that you wish to receive, return or dispatch via MYPUP is collected in the receipt and distribution centre of MYPUP. From here, MYPUP ensures that your parcel will be delivered at the right location.
No, it is not possible to adjust your user name.
To amend or add information to your account, please log in on mypup.nl. Subsequently click on your profile at the top right-hand corner and you can start amending or adding to your details. Furthermore, it is also possible to change details to your account in the MYPUP app. Firstly, log in with your MYPUP account. Then go to ‘account’ in the menu. You’ll then see three options in the bottom where you can change your details.