To be able to receive a parcel from your colleague you will need to create a MyPup account first. As soon as your colleague has placed the parcel into the locker, you will receive a text message with a unique code to open the locker. You can collect the parcel, free of charge. For the pick up of a parcel, we handle a guideline of 48 hours. In the event that you are unable to collect your parcel within this time slot, please notify us by email. Without further notice, we reserve the right to recover parcels that have not been collected within 48 hours.