Our distribution centres are not open at night. It is possible that a parcel delivered in the evening cannot be received. If a parcel is delivered to a neighbour, please send us an email with the information where it was delivered. Then MyPup will pick up the package for you and process it further.
For optimal use of MyPup, don’t select evening delivery with your online order. Most carriers deliver all parcels in the morning at MyPup. You will receive your parcel the same day.
