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What happens when custom charges needs to be paid?

If custom charges needs to be paid, your parcel will be delivered to a post office nearby our depot. We will collect your parcel from the post office and pay the custom charges up front. Once we’ve have paid the custom charges, we will send you an email with a payment instruction, so we can reimburse the upfront payment. We expect you to repay the custom charges within three working days. Furthermore, we will go to the post office three times a week, depending on how busy it is. Moreover, we do not have any influence on how long it takes before your parcel is released from the custom offices.

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