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When do I receive a track & trace code?

  • If you dispatch a parcel or registered mail via MyPup, you will receive a track & trace code as soon as it is available.
  • If you dispatch a parcel and/or letter to a freepost number, you will not receive a track & trace code. However, in case you wish to receive a track & trace code, we advise you to dispatch the parcel or letter via the post office instead.
  • TIP! When your return parcel includes a return shipping label, you can note the number that is below the barcode. This number will be your tracking number which you can use to follow your return shipment.
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