If you have accidentally sent a package to an old address. Please let us know through info@my-pup.com. We will try to get the package to the correct address. Please remember to update your delivery address for future deliveries.
You can open your locker using the MyPup app. Furthermore, you will also receive a unique code to open your locker via text message and email, as per the details you have provided when registering your account. Are you having…
Should your parcel be too large, too heavy or not easy to transport, MyPup reserves the right to refuse the packages and send it back to the shipper. If your parcel does not fit into the Pick Up Point locker,…
Each Pick Up Point has lockers in various sizes. The largest locker is 60 cm deep, 40 cm wide and 70 cm high and has space for a basic removal box. Please take this into account when ordering.
If you are not able to enter your user name due to the above-mentioned reason, please fill in your real name. We are able to connect your account to your real name. However, we would recommend using your delivery code,…
If you are absent (on holiday, illness, etc.), please duly inform us and we will extend your access to the locker or provide for another appropriate solution!
If your parcel is received by MyPup before 1pm, it will be delivered the same day to your Pick Up Point before 6pm (subject to delays). If your parcel has arrived at MyPup after 1pm, it will be delivered to…
To receive a parcel at a Pick Up Point, you will have to register yourself on mypup.nl or via the app. You will be assigned a unique delivery code when registering. When you make on online order select 'Delivery to…
For the Netherlands: On weekdays our MyPup sorting centres are open between 08:30 and 17:30 to receive your parcels. For Amsterdam, Utrecht, The Hague & Rotterdam regions, parcels are also accepted on Saturday until 12:00h and also will delivered the…
Our distribution centres are not open at night. It is possible that a parcel delivered in the evening cannot be received. If a parcel is delivered to a neighbour, please send us an email with the information where it was…
