What is/are the maximum weight and dimensions of the parcel that I can return via MyPup?
The maximum weight and dimensions of a parcel that you can return using MyPup is 30 kilogram and 60 cm in length by 40 cm in width and 70 cm in height.
Can I return a parcel to an address abroad or international freepost number via MyPup?
It is possible to return parcels free of charge to freepost addresses abroad via MyPup. For standard domestic addresses and addresses abroad a surcharge applies. We charge different prices, depending on the country, type of dispatch method ' normal, registered…
What should I do, if I have not received a receipt code?
In the event that you have not received a receipt code or you have lost it, please contact MyPup on +44 (0)20 396 053 73 (UK), +31 (0)85 001 37 17 (NL) or via info@mypup.nl.
How long is the unique return code valid for?
The code remains valid for 24 hours after you have received your access code to open the locker. If you were unable to place your parcel in the designated locker in time, you can create a new dispatch via mypup.nl…
How can I return/dispatch a parcel via MyPup?
Register yourself at MyPup via our website or app. Log-in on mypup.nl or into the app. Select the option 'returning'. You will be asked for some details about your shipment: Dispatch to: Select 'the address or freepost number'. Country: Select…
When do I receive a track & trace code?
If you dispatch a parcel or registered mail via MyPup, you will receive a track & trace code as soon as it is available. If you dispatch a parcel and/or letter to a freepost number, you will not receive a track &…