Packages can be returned and dispatched using MyPup from all Pick Up Points in The Netherlands and in Germany. Returning or dispatching is currently not supported by MyPup in the United Kingdom and Ireland.
Parcels from most shipping companies can be returned through the MyPup lockers. Note: Parcels which are being shipped with Budbee, Homerr or Mondial Relay can not be returned with MyPup.
The maximum weight and dimensions of a parcel that you can return using MyPup is 30 kilogram and 60 cm in length by 40 cm in width and 70 cm in height.
It is possible to return parcels free of charge to freepost addresses abroad via MyPup. For standard domestic addresses and addresses abroad a surcharge applies. We charge different prices, depending on the country, type of dispatch method ' normal, registered…
In the event that you have not received a receipt code or you have lost it, please contact MyPup on +44 (0)20 396 053 73 (UK), +31 (0)85 001 37 17 (NL) or via info@mypup.nl.
The code remains valid for 24 hours after you have received your access code to open the locker. If you were unable to place your parcel in the designated locker in time, you can create a new dispatch via mypup.nl…
Register yourself at MyPup via our website or app. Log-in on mypup.nl or into the app. Select the option 'returning'. You will be asked for some details about your shipment: Dispatch to: Select 'the address or freepost number'. Country: Select…
If you dispatch a parcel or registered mail via MyPup, you will receive a track & trace code as soon as it is available. If you dispatch a parcel and/or letter to a freepost number, you will not receive a track &…
