Packages can be returned and dispatched using MyPup from all Pick Up Points in The Netherlands and in Germany. Returning or dispatching is currently not supported by MyPup in the United Kingdom and Ireland.
If you have accidentally sent a package to an old address. Please let us know through info@my-pup.com. We will try to get the package to the correct address. Please remember to update your delivery address for future deliveries.
Parcels from most shipping companies can be returned through the MyPup lockers. Note: Parcels which are being shipped with Budbee, Homerr or Mondial Relay can not be returned with MyPup.
In this case, you enter your real name and address as 'invoice data' during the check out on the website. Only enter your MyPup code and Mypup delivery address in the 'delivery details' section during the check out on the…
To be able to receive a parcel from your colleague you will need to create a MyPup account first. As soon as your colleague has placed the parcel into the locker, you will receive a text message with a unique…
Register yourself at MyPup. Log in on mypup.nl or into the app. Select the option 'dispatching'. You will be asked for some details about your shipment: Dispatch to: Select 'dispatch to other MyPup user' in the dropdown list. Size: Select…
The maximum weight and dimensions of a parcel that you can return using MyPup is 30 kilogram and 60 cm in length by 40 cm in width and 70 cm in height.
It is possible to return parcels free of charge to freepost addresses abroad via MyPup. For standard domestic addresses and addresses abroad a surcharge applies. We charge different prices, depending on the country, type of dispatch method ' normal, registered…
In the event that you have not received a receipt code or you have lost it, please contact MyPup on +44 (0)20 396 053 73 (UK), +31 (0)85 001 37 17 (NL) or via info@mypup.nl.
The code remains valid for 24 hours after you have received your access code to open the locker. If you were unable to place your parcel in the designated locker in time, you can create a new dispatch via mypup.nl…
